Healthcare
Every patient call answered, even at seven in the evening
An AI receptionist that picks up every call, books and moves appointments, handles prescription requests and insurance questions, and writes it all into your practice system. Your staff stops being interrupted mid-procedure.
What the agents take off your plate
Repetitive conversations and routine workflows run on their own, around the clock, so the work grows without the headcount.
Where a voice agent actually pays off
Not every call is worth automating. These are the ones that are.
Where the volume is
- After-hours and overflow reception, with escalation to a human on request
- Booking, rescheduling and cancellations written back to the calendar
- Prescription requests, opening hours, insurance questions
Fewer empty slots
- Reminders and confirmations where the patient can actually reschedule
- No-show reactivation
- Post-visit follow-up with an open answer, not a keypress
What changes when every call gets answered
Patients still pick up the phone. With an agent on the line, none of those calls fall through, and the appointments behind them stay yours.
100%
of calls answered, including nights and weekends
today about a quarter never get picked up, and 11% arrive outside opening hours
+41%
of patients kept who would otherwise go elsewhere
after one unanswered call, 41% simply book with a different practice
38%
fewer no-shows with reminder calls that can reschedule
one missed appointment is worth 150 to 300 EUR
30 h
of staff time back every month
repeat prescriptions and routine questions handled on the phone by the agent
88%
of bookings happen where your patients already are
on the phone, with no app and no form to fill in
24/7
reception without a second shift
evenings, weekends and lunch breaks covered by the same agent
What the ringing phone costs the practice
Half of the calls do not need a doctor at all
In a general practice, 30% of calls are medical advice, 19% prescriptions and medication, 12% test results, 9% admin. In one paediatric phone service, 41% of calls were purely administrative.
Prescriptions alone are a full-time job
Prescription requests are around 25% of all out-of-hours calls and over 40% of calls from the most frequent patients. One practice reports saving over 30 staff hours a month on repeat prescriptions after switching to a voice agent.
Reception is understaffed structurally, not occasionally
33% of practices cannot fill front-desk and admin roles, and 29% report rising turnover. Replacing one employee costs up to 200% of their annual salary.
No-shows are a five-figure line item
Average no-show rate is around 23% — 5 to 8% in primary care, 20 to 30% in outpatient specialties, up to 50% in psychiatry. One missed appointment costs 150 to 300 EUR. Reminder calls and texts cut no-shows by up to 38%.
Interruptions are a patient-safety problem
Clinicians describe ringing phones interrupting procedures and clinical reasoning as a source of medical error, not just a nuisance.
Figures come from international healthcare studies and vendor benchmarks (MGMA 2025, primary-care call audits, no-show meta-analyses). Ask us for the source list, or we will replace them with numbers from your own first weeks live.
Built for Production. Ready for Business.
Every part of instaview is designed for real-world business use, from secure integrations and multilingual conversations to 24/7 reliability and fast deployment.
Human-Like Conversations
AI that listens, understands context, and responds naturally.
Ready for Your Business Tools
Seamlessly integrates with your CRM, ATS, ERP, and other business systems.
Works 24/7
Always available to answer calls, complete tasks, and keep your business moving.
Build and run every agent in one place
Build your first voice agent in under five minutes: choose an agent, describe the job in plain language, connect your tools, and launch. Then monitor every conversation, track performance, and manage it all from one place.
- 01Choose an agentPick an agent built for the job: recruiting, sales, support or operations. Each arrives pre-trained.
- 02Customize instructionsDescribe the job in plain language. Greetings, branches, escalation rules. No prompt engineering.
- 03Connect your toolsAdd your CRM, ATS, calendar or helpdesk in a few clicks. The agent reads and writes as it talks.
- 04Launch and monitorDeploy to phone or chat, then watch every call come back transcribed, scored and tagged.
Your data is deleted when you say so.
You decide how long calls, transcripts and results are kept. When that time is up, they are deleted automatically. Nobody has to remember to do it.
Callers always know they are talking to AI.
Every call says so out loud at the start. The EU AI Act requires it, and it is built in. Every change to an agent is logged too, so you can always show who changed what.
Your data is hosted in the EU.
Calls, transcripts and results are stored on EU infrastructure in Frankfurt, not moved to another region to be kept or processed.
Connect the systems your practice already runs on
Appointments, prescriptions and patient notes go into your own booking and record systems — nothing lives in a separate tool.
Ask about an integration
Get in touch
Tell us which work you want handled first and we will show you the agents doing it today.
Or reach us directly
- info@instaview.sk
- Phone
- +421 908 350 321
- Office
- Prague, Czech Republic